Frequently Asked Questions

Where is SAMPAR from ?
SAMPAR is a French cosmetic brand. The research and development department, the laboratory and the production are all based in France.

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Where can I purchase SAMPAR products ?
You just have to consult the points of sale section of the site to discover your closest retail location.

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Are SAMPAR products tested on animals ?
We do not test our products on animals. We evaluate all our products through clinical studies on a panel of volunteers.

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Are SAMPAR products non-comedogenic ?
All our products are non-comedogenic, i.e. they reduce the appearance of comedones due to the fact that we do not use ingredients sourced from the petroleum industry.

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Are SAMPAR products 100% natural ?
Our products contain a high concentration of natural ingredients, however, we do not have the 90% necessary for the appellation "100% natural".

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Are your products hypoallergenic ?
All our products are formulated to limit allergy risks.|

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Why do we have to protect our skin from pollution ?
The skin acts as a barrier between the body’s internal structure and the surrounding environment, protecting our organs through its natural threefold construction. Pollutants penetrate the skin and asphyxiate the cells, causing cutaneous misbalance and an acceleration of the ageing process. To fight against this phenomena, we equipped all of our products* with the antipollution shield, the urban advance complex. Its 3 active ingredients neutralize the negative effects of pollutants, relax the skin and boost its natural defences.
* except the Prodigal Pen

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Can we use your products during pregnancy ?
To be safe, we recommend that some of our products are not used during the first 3 months of pregnancy. This is due to the presence of the non-indicated ingredients contained in some of our products like the essential oils. We recommend avoiding the following products: Lap of Luxury Sea Scrub, Dew it Again Shower Gel, Equalizing Foam Peel, Prodigal Pen.
On the contrary, we do recommend using the following products during pregnancy as they effectively fight against the vergetures: Lift Me Up bust, Cream Joyous Body Milk.

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How long will my SAMPAR product last ?
You can find the recommended use by date on all our products. This can be found on the draw of an open jar and is generally 12 months.

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What kind of ingredients are in SAMPAR ?
You will find a high percentage of natural aromatic and high tech ingredients. If you would like to know the precise contents of any SAMPAR product, you can consult "an exceptional formula".

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May I have samples ?
Our samples are available at our points of sale. Beauty experts are there to advise you and to let you try our products. You can find the closest location in the point of sale section of the site.

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Can I pay safely on the website sampar.com.hk ?
Data regarding personal information and bank card payment methods are secured by an encryption process. Payment information is never stored and is transmitted securely to our payment partner, Paypal.

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What are the methods for payment?
You can use any of the payment types listed below to pay for your order. Your details are safe with us as we take security very seriously. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

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What are the costs and fees for delivery?
An order can only be associated with one postal address. If you wish to send several products in the same order to several addresses, you must create an order for each address. We process and ship orders on business days Monday through Friday, except on holidays. Orders placed on Saturday and Sunday are processed and shipped on the following Monday or working day. All orders are subjected to a delivery charge, and the rates are dependent on your delivery address, for details please refer to Delivery & Return Section

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How do I return a product or receive a refund?
We only accept return or refund of products in certain conditions for details please refer to Delivery & Return Section

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Can I change or cancel an order?
Sorry, we are unable to cancel any order once your order is complete. We are also unable to amend any part of your order or change the delivery or payment method once your order is complete. For any query, please contact

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Do I need to create an account to shop with you?
Yes you do, but it’s simple to do and allows you order easily without having to filling in your details every time you shop with us.
You will also receive benefits such as order tracking, regular newsletters, and exclusive discount/promos and special offers.
You can join now, or you can start shopping straight away and set up your account when you check out – whichever suits you best.
Just follow the easy steps on screen and remember to have your payment and address details to hand.

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How can I change my personal information?
You can log into My Account anytime. Once you are logged in you can change your Password, Email address, Delivery address and Payment details. It’s worth checking every once in a while just to make sure we have the right details for you.

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I forgot my password. What must I do?
In the "My Account" section, click on "Did you forget your password?" then indicate the email address that you used to register and we will send you your password.

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How do I use a promotional code?
When you are paying, insert your promotional code in the "promotional code" box. You must click on "Validate" to use the promotion. Please remember that our promotional codes are valid for a single use only per person and may not be combined with other promotions.

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How can I contact the SAMPAR team?
By email using the contact form by clicking on "Contact" located on the bottom of the home page of the sampar.com.hk site. By telephone at +852 2525 7311 Monday through Friday from 9:30 to 12:30 and from 2:00 to 6:00.

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